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Frequently Asked Questions
What services do I receive if my business suffers a data breach?
One of the many benefits of nxg|PROTECT Biz is that you have access to a professional data breach response consultancy, NXG Strategies (NXG), if a breach of your data should occur. As soon as you notify NXG that you have suffered a breach, whether it is due to malicious activity or an accidental incident, work will begin on a customized response plan. NXG Strategies will create custom notification letters and detailed FAQ scripting for questions regarding your particular incident. All of these benefits will be provided to you at no cost, potentially saving thousands of dollars and extensive effort. When it is time to send your data breach notices to affected consumers, NXG will provide professional Identity Theft Privacy Advocates on standby who can assist consumers with questions, research potential fraudulently activity, and resolve identity theft issues for one year from the date of your notice. The services of the Identity Theft Privacy Advocates are available for up to 25,000 affected consumers per year, in up to two separate incidents.
If I have a data breach, whom do I contact?
If you suspect that your data has been breached, whether due to malicious activity or accidental breach, notify NXG Strategies at 877-207-9545. We will begin work immediately to assess the situation and create a customized response plan for your organization.
How can NXG help my business?
NXG’s Data Breach Response Team provides the expertise and tools necessary to fully respond to an internal data breach. This professional assistance allows you to stay focused on running your business while NXG works with you to deploy a complete plan of action. Having a professional data breach response team on your side can prevent lost productivity, market share and brand damage, regulatory fines and penalties, potential class action lawsuits, and possibly thousands of dollars in hard costs.
My data breach has affected my customers too. What can I do for them?
You can provide access to the highest level of professional identity theft research and recovery services available today through our professional Identity Theft Privacy Advocates. Included with your sponsored program we cover up to 25,000 affected individuals per year, in up to two data breach incidents. If you need to cover more individuals or you would like to enhance the services that you offer with state-of-the-art fraud monitoring services we can help. You will also receive a special discounted rate as a member of the sponsored program.
What can I do to be more prepared for a Data Breach?
This service provides Data Breach Planning services that include a Data Breach Response Plan Template to assist you in the pre-planning for and responding to a Data Breach. There is also a guide on how to conduct annual Data Breach Drills. Most importantly, you have access to Data Breach Awareness Training for your employees.
What are the qualifications of the Identity Theft Privacy Advocates?
Our team includes professional Identity Theft Privacy Advocates that are ready to provide fraud mitigation guidance, assistance with the placement of fraud alerts, and identity theft recovery services. The Identity Theft Privacy Advocates are Fair Credit Reporting Act (FCRA)-certified and hold the designation of Certified Identity Theft Risk Management Specialist. They are prepared to do the legwork for your affected customers to restore their identities to pre-event status, no matter how long it takes. And, because it’s often a challenge to identify the root cause of identity theft, all types of identity fraud are covered – financial fraud, phone and utilities fraud, employment fraud, government documents and benefits fraud, medical fraud, and all others.
How long do the Identity Theft Services continue, and does fraud have to be connected to my breach?
No, we provide the services of the Identity Theft Privacy Advocate for any suspected or confirmed fraudulent activity for one year from the date of your notification letter, even if it cannot be proven that it is connected to your data breach incident -- and even if it is known that the fraud occurred for some other reason.
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